FAQs

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Q: Tell me about Chateau Timberline Hotel?

A: The hotel was built as part of the Timberline development some years ago in a faux half-timber design to resemble the kind of Inn that is often seen in England and some parts of Europe. It has tall turrets, tower suites, rooms and recreational vehicle pads.

It has quality features such as flat screen TV's, refrigerators, DVD players, nice beds and furniture and big modern bathrooms. Handy parking too.

Chateau Timberline is the closest hotel to White Pass Ski area just 10 miles away. And close to the South East entrance of Mount Rainier National Park.
ChateauTimberline.com

Q: Why should I Rent from Sunspots?

A: There are a bunch of good reason. We've been around a long time, have quality properties and work diligently to make guests happy. But the best reason is that we are a unique network where each onsite manager has a piece of the action. They work overtime to insures you'll have a good experience.

Q: Why is there a deadline for checkout times?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. If the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which charges usually apply.

Q: Is it possible to arrange a late checkout?

A: Usually housekeepers need all the time between guests to prepare the property for arrivals. So late checkouts are usually not available. In the case where new guests are not scheduled immediately after a departure, it may be possible to arrange an elate checkout. Because this requires rescheduling, staff time and coordination there is a charge for late checkouts. Usually the charge is 1/4 of the daily rate for four hours late and 1/2 the daily rate for 8 hours late. And it is not possible to confirm this availability until 24 hours in advance of departure.

Q: What should I do if I have to cancel my trip?

A: First, you should notify your vacation rental company. Then call your insurer to request a claim form.

Q: Why must I book a full week at some times of the year?

A: During the busy seasons, it can become disruptive to have lots of guests coming and going every few days, so we do require book long stays at some times of the year. Plus guests seem to enjoy staying longer and settling in.

Q: When I book for a week, do I have to arrive on a certain day?

A: To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.

Q: What are the Rules for Guests?

A: Click here to see our written terms and conditions of rental. There are some important rules of course, but in general we ask that guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules

Q: Where does Sunspots operate?

A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho and Hawaii. Coming on line are British Columbia, Oregon and other great destinations. Local managers provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: Is there a membership fee for using your website?

A: Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.